If you completed DKIM authentication for your email sender domains with your old platform, you may need to remove the old records and set up new authentication for Kartra.

There are three types of email authentication records you will need to check and remove for any services you are no longer using. All three are created in the DNS settings for the domain you use when sending email messages for your business.

  • DKIM
  • SPF

If you’re not sure whether you have these records set for your current email delivery service, contact their support team and ask them how to remove email authentication for their service.

Do not remove the authentication records if you are still sending mail through the other service(s). Wait until you have stopped sending completely before changing the authentication records to Kartra.

To complete authentication for Kartra, follow our guides provided here: