If you see an IP Blocked error when trying to access Kartra, your IP address has been temporarily blocked from accessing Kartra servers.
To resolve the issue, contact [email protected] and provide the information below so our team can investigate.
Information to provide
Account and activity details:
The email address associated with your Kartra account, if applicable.
The most recent actions you performed in Kartra before the error appeared.
A screenshot of the IP Blocked error.
If you were trying to access someone else's Kartra-hosted content, provide the URL of that content.
IP address and network details:
Your blocked IP address.
The type of network you're using, such as a home network, hotel, or public Wi-Fi.
Whether multiple people share the same IP address.
Whether you're using a VPN.
Internet speed test:
Visit Speedtest.
Run an internet speed test.
Take a screenshot of the results.
Attach the screenshot to your Support request.
Important: Include all the requested information when contacting Support. These details help our team investigate the IP block and determine how to restore access.
If your customer or visitor is IP blocked
If someone trying to access your Kartra-hosted content receives an IP Blocked error, they must contact Kartra Support directly at [email protected].
This can affect people trying to access your pages, memberships, or other content hosted on Kartra, even if they don't have their own Kartra account.
Ask the affected person to contact our Support team and provide the information listed below, including:
The URL of the content they were trying to access.
A screenshot of the IP Blocked error.
Their blocked IP address and network details.
A screenshot of their internet speed test results.
Important: The affected person must submit the request directly.