The email and password for your account are found in the Profile. Click the avatar image in the top-right corner of your account to access it.

Update email address

Edit the email field to change your login email

  1. Locate the Email field under Contact details
  2. Enter your preferred email address
  3. Click Save at the top right corner of the profile page and enter the answer to your security question to authorize the change

Caution: Changing the email address and password affects the primary login access for the account. Do not use an email address that is not valid or does not belong to you – make sure you keep access to your business!

Update password

Click change password to reset your login credentials

  1. Click Change password at the top of your profile to request a reset
    • A status message appears asking you to check your email. The password has not been changed yet.
  2. Go to your email inbox and look for a message from Kartra
    • The message will be sent to the email address associated with your account. If you're not sure what it is, go back to your account Profile and look for the "email" field.
  3. Click the reset link in the email message and follow the prompts to create a new password

Tip: Password must be between 8-16 characters. Choose a strong password that uses a combination of numbers, letters, and symbols to secure your account.