You can update the email address or password used to access your Kartra account from your Profile.
To open your Profile, click your profile picture in the top-right corner of your account and select Profile.
Change your login email address
Open your Profile.
Under Contact details, locate the Email field.
Enter your new email address.
Click Save in the top-right corner.
Enter the answer to your security question to authorize the change.
Important: Use a valid email address that belongs to you and that you can access. Your login email address is essential for account access, password recovery, and security notifications.
Forgotten security question
If you cannot remember the answer to your security question, contact Kartra Support at [email protected] to request a reset. For more information, see Account security and password.
Change your password
Open your Profile.
Click Change password at the top of the page.
A confirmation message will appear asking you to check your email. Your password has not changed yet.
Open the inbox associated with your Kartra login email address and find the password reset message.
Click the reset link in the email.
Follow the instructions to create your new password.
Your new password must:
Contain between 8 and 16 characters.
Use a strong combination of letters, numbers, and symbols.
Not be a password you have previously used for your Kartra account.
For better security, choose a unique password that you do not use on other websites or services.