Your Kartra account Profile contains your personal contact information and business details, including your company name, mailing address, and business logo.
This information is used across different areas of Kartra, including your email footers, customer invoices, and certain system-generated pages.
Important:
Every Kartra account has one Profile section. If you manage multiple businesses from a single account, consider using an umbrella company name and address that represents all the brands you promote.
Access your account Profile
To view or update your profile information:
Click your profile picture in the top-right corner of your Kartra account.
Select Profile from the dropdown menu.
Update your business name and mailing address
Your business name and mailing address are used in the footer of emails sent through your Kartra account.
By default, the address saved in your Profile is the information collected during checkout or your original account creation.
To update these details:
Open your account Profile.
Under Business details, update your company name if needed.
Under Contact details, update your mailing address.
Click Save.
Answer your security question to confirm the changes.
Changes to your Profile require security-question verification. If you cannot remember the answer to your security question, contact Kartra Support for assistance.
Mailing address in email footers
To support compliance with the CAN-SPAM Act, commercial emails must include a valid physical mailing address where the sender can be reached.
Kartra automatically adds your company name and mailing address to the footer of emails sent from your account.
The footer includes the following Profile fields:
Company name
Address
City
State
Postal code
Country
You can use a valid street address or registered post office box.
Important:
Your mailing address is visible to everyone who receives your emails. Make sure the information is accurate and appropriate for public display.
Profile address and billing address
Your Profile mailing address and subscription billing address are managed separately.
Profile mailing address: Used in your email footers and customer-facing business information, including sales invoices.
Subscription billing address: Managed from your account Billing page and used for your Kartra subscription billing information.
Your Profile address also appears on your Kartra subscription invoices. However, changing the Profile address is not the same as updating the subscription billing address.
To manage the address associated with your Kartra subscription, see Manage billing details and invoices.
Add or change your business logo
Your business logo appears in certain Kartra-generated content, including purchase invoices issued to your customers and default Kartra-hosted pages for assets such as videos and surveys.
Only the account owner can update the business logo. Team members cannot change the account's business details.
To upload or replace your logo:
Open your account Profile.
Locate Business details.
Click the area below Business logo to open the image library.
Upload or select your logo.
Click Save in the top-right corner.
Answer your security question to authorize the change.
Recommended logo format: Transparent PNG, 250 × 50 pixels.
Browser favicon
Uploading a business logo does not automatically change the icon displayed in your browser tab.
To customize your website's favicon, you must connect a custom domain and configure its favicon settings separately.
Learn more: Set up domain index and 404 error pages.
Frequently asked questions
Can I use different business names or mailing addresses for different brands?
Can I use different business names or mailing addresses for different brands?
Each Kartra account has one Profile section, so the business information stored there is shared across the account.
If you manage multiple businesses or brands, consider using an umbrella company name and address that represents the parent business.
Is my Profile mailing address the same as my subscription billing address?
Is my Profile mailing address the same as my subscription billing address?
No. The two addresses are managed separately. Your Profile mailing address is used for customer-facing information, including email footers.
Your subscription billing address is managed from your account Billing page and is used for invoices related to your Kartra subscription. To update your subscription billing address, see Manage billing details.
Can I use a post office box as my mailing address?
Can I use a post office box as my mailing address?
Yes. You can use a valid registered post office box or physical street address for your email footer.