Depending on your billing location and tax status, VAT, GST, sales tax, or other applicable taxes may be added to your Kartra subscription payments.
You can add a business Tax ID to your account, review taxes on your subscription invoices, and contact Kartra support if you have questions about tax charges or exemptions.
This article covers taxes on payments you make to Kartra, not taxes you collect from customers purchasing your products.
How taxes on Kartra subscriptions work
Kartra subscriptions are subject to applicable tax requirements based on factors such as your billing location and business tax status.
Taxes are not included in the base subscription price. When a tax applies, it appears as a separate charge on your checkout or invoice.
If your business has a registered tax identification number, you can add it to your Kartra account profile.
The Tax ID field accepts different types of business tax identifiers, such as VAT, GST, and TIN numbers.
Add or update your Tax ID
Go to your Profile and locate Business details.
Enter your business name in the Company field.
Under Business, select I am a registered business with a Tax ID.
Enter your registered tax identification number in the Tax ID field.
Click Save in the top-right corner.
Answer your security question to authorize the change.
After saving your Tax ID, validation may take approximately 24–48 hours.
If your Tax ID remains unvalidated after this period, contact Kartra support for assistance.
Frequently asked questions
Are VAT, GST, and sales tax included in the subscription price?
Are VAT, GST, and sales tax included in the subscription price?
No. Applicable taxes are added separately to the base subscription price.
When tax is charged, the amount and percentage appear on your checkout or invoice.
How do I know if I'll be charged tax?
How do I know if I'll be charged tax?
The billing address provided during checkout is used to determine whether taxes apply and which rate should be charged. If tax applies to your subscription, you can see the applicable tax amount and percentage during checkout and on your invoice.
Tax requirements vary by location. For questions about your specific tax obligations, consult your local tax authority or a qualified tax professional.
Can adding a Tax ID remove taxes from my subscription?
Can adding a Tax ID remove taxes from my subscription?
In some jurisdictions, businesses with valid tax identification numbers may qualify for different tax treatment, including business-to-business (B2B) exemptions or reverse-charge arrangements.
Entering a valid Tax ID can prevent certain taxes from being added to subscription payments when the applicable rules allow it. However, adding a Tax ID does not necessarily make every subscription tax-exempt.
Whether tax applies depends on the relevant tax rules and the validity of your business information. If you believe your subscription qualifies for an exemption but tax is still being charged, contact Kartra support.
My country has B2B VAT rules. Do I still need to pay VAT?
My country has B2B VAT rules. Do I still need to pay VAT?
Some jurisdictions allow qualifying business purchases to be handled under B2B VAT rules, which may mean the supplier does not charge VAT directly. Where these rules apply, adding a valid VAT ID to your profile or during checkout can prevent VAT from being added to your subscription payments.
If you've provided your VAT ID but VAT continues to appear on your invoices, contact Kartra support to review your account.
I'm a tax-exempt business in the United States. How do I request an exemption?
I'm a tax-exempt business in the United States. How do I request an exemption?
Contact Kartra support and provide your tax exemption certificate. The support team can review your documentation and advise you on the next steps.
Does Kartra charge GST, HST, PST, or QST in Canada?
Does Kartra charge GST, HST, PST, or QST in Canada?
Kartra collects applicable Canadian federal and provincial sales taxes.
These may include GST, HST, PST, or QST, depending on the billing location.
Because Canadian tax treatment depends on the jurisdiction and the type of business registration, contact Kartra support to confirm whether your business qualifies for an exemption or adjustment.
Why is my Tax ID being rejected?
Why is my Tax ID being rejected?
Kartra validates certain tax identification numbers against their expected formats.
If your entry doesn't pass validation, you'll see an Invalid Tax ID error.
Check that:
You've entered the correct registered tax identification number.
The number follows the required format for your country or tax jurisdiction.
There are no typing errors.
If your Tax ID is valid but continues to be rejected, contact Kartra support for assistance.
Where else is my Tax ID used?
Where else is my Tax ID used?
The company name and Tax ID entered under Profile > Business details are also visible on invoices generated for customers who purchase your Kartra-hosted products.
The same business information is relevant to both your Kartra subscription and the invoices issued to your customers.
I moved to another country or state. How do I update my subscription taxes?
I moved to another country or state. How do I update my subscription taxes?
Update the billing address associated with your Kartra subscription:
Click your profile avatar and select Billing.
Open My billing address.
Update your billing location.
Click Save changes.
Your updated billing information will apply to future invoices. If your tax charges don't reflect your updated location, contact Kartra support.
Where can I find the taxes charged on my subscription?
Where can I find the taxes charged on my subscription?
You can review your subscription invoices in Billing > My payment history.
Find the relevant payment and download its PDF invoice to review the tax charges.
How do I contact Kartra support about a tax charge?
How do I contact Kartra support about a tax charge?
While logged into your Kartra account, open the Help widget. You can ask KAI, Kartra's AI assistant, about your billing question or request human support during the conversation.
For account-specific tax questions, include the relevant invoice details, billing location, and any applicable business tax registration information.