You can manage how and when you pay for your Kartra subscription from the Billing section of your account.
Update your payment method
You can change the credit card used to pay for your Kartra subscription at any time.
To update your payment method:
Go to Billing and open My payment details.
Review the card currently on file. The last four digits appear in an information box at the top of the page.
Update the relevant fields, or enter a new credit card number, expiration date, and CVV code to replace the existing card.
Click Save changes.
Future subscription payments will be charged to the updated credit card.
Payment method vs. billing address
The mailing address associated with your credit card is separate from the billing address displayed on your Kartra subscription invoices.
Updating your card information does not change the Bill to address on your invoices.
To update your invoice address, go to Billing > My billing address.
Kartra Agency accounts
If you use Kartra Agency, changing the credit card in your primary account also affects subscription payments for client accounts purchased through your Agency dashboard.
Subscription payments for accounts owned by your agency are charged to the credit card on file in the primary account.
Change your next rebill date
Eligible Kartra subscribers can postpone their next subscription payment by up to 14 days.
To use this feature:
Your current subscription must have at least three successful payments.
You must not have already changed your rebill date during the current billing cycle.
You can only postpone your next payment. You cannot move it to an earlier date.
How to change your rebill date
Go to Billing and find the Next bill date section.
Click Change rebill date.
Select a new date from the calendar.
Available dates range from your upcoming rebill date to 14 days afterward.
Confirm your selection.
Your next subscription invoice will be charged on the date you selected. After that invoice is successfully paid, your subscription returns to its original billing schedule.
You can only change your rebill date once per billing cycle.
Frequently asked questions
Can I use a different credit card for my next subscription payment?
Can I use a different credit card for my next subscription payment?
Yes. Update your credit card under Billing > My payment details and save your changes. Future subscription payments will use the new card.
Does changing my payment method update my invoice address?
Does changing my payment method update my invoice address?
No. Your payment method and subscription billing address are managed separately.
To change the address displayed on future invoices, use Billing > My billing address.
Can I postpone my subscription payment by more than 14 days?
Can I postpone my subscription payment by more than 14 days?
No. The existing rebill-date feature allows eligible subscribers to postpone their next payment by a maximum of 14 days.
Can I permanently change my subscription billing date?
Can I permanently change my subscription billing date?
No. The rebill-date change described here only applies to the next invoice. Your original billing schedule resumes afterward.
Can I change my rebill date more than once?
Can I change my rebill date more than once?
You can make one change per billing cycle. Once you've postponed a payment, you'll need to wait until that invoice has been successfully paid before changing the date again.
Why can't I change my rebill date?
Why can't I change my rebill date?
If the Change rebill date option isn't available, check whether:
Your current subscription has fewer than three successful payments.
You've already postponed a payment during the current billing cycle.
If you've already changed your rebill date, the option becomes available again after the corresponding invoice has been successfully paid.
Does changing my credit card affect my Agency client accounts?
Does changing my credit card affect my Agency client accounts?
Yes. If those client accounts were purchased through your Kartra Agency dashboard and are billed through your primary account, their subscription payments use the credit card on file in that primary account.