If your Kartra account has been frozen or cancelled, you may be able to reactivate it in your account Billing.
Before reactivating your account
What you can recover depends on whether your account was frozen or cancelled.
Frozen accounts: Freezing is intended to preserve your account content and setup while your regular subscription is paused. Reactivating your account allows you to return to using that stored content.
Cancelled accounts: Cancelled accounts are stored for a limited period, and account data may be gradually deleted. If your subscription was cancelled some time ago, your previous content may no longer be available. Reactivation is not guaranteed.
How to reactivate your account
Go to Kartra login and sign in using your previous account credentials.
Click your profile avatar in the top-right corner of the dashboard and choose Billing.
Find your preferred subscription plan and click Reactivate.
Choose a monthly or annual subscription.
Enter your credit card information and complete the purchase.
Your account is reactivated immediately after the purchase is completed.
You'll regain access to the features included in your new subscription plan and any content that is still stored in your account.
Can't reactivate your account?
If you cannot log in, don't see the reactivation option, or have been away from Kartra for an extended period, contact our team.
The team can help confirm the status of your previous account and whether it is eligible for reactivation.
When contacting support, include your previous account username and email address to help locate your account.
Frequently asked questions
Can I reactivate a cancelled account?
Can I reactivate a cancelled account?
You may be able to reactivate a cancelled account, provided it is still eligible.
However, Kartra does not guarantee that cancelled accounts or their content will remain available indefinitely.
Will my old content be restored when I reactivate?
Will my old content be restored when I reactivate?
If your account was frozen, your content should remain stored for your return.
If your account was cancelled, only content that has been retained will be available. Previously deleted content is not guaranteed to be recoverable.
Do I need to purchase a subscription to reactivate?
Do I need to purchase a subscription to reactivate?
Yes. Reactivation requires you to select a subscription plan in your Billing profile and complete a new purchase.
When will my account become active again?
When will my account become active again?
Access is restored immediately after you complete the subscription purchase.