Cancelled subscriptions cannot be reactivated. After the cancellation, the communication between Kartra and the payment processor stops and no further billing is possible.

Kartra does not store full credit card numbers, even for active subscriptions. Subscription billing is initiated in communication with your integrated payment processor, where all payment data is securely housed.

To reinstate a cancelled customer:

  • A new subscription purchase must be made for the product.
  • The purchase authorizes a new recurring billing agreement.
  • The subscription will have a new unique subscription ID number.

Pro tip

Advise the customer to purchase with the same email address used previously. This will keep both subscriptions associated with the same lead in your account.

  • Easier research and lead management in Kartra.
  • Easier billing management and invoice access for the customer.

When your customer buys a new subscription, edit it to adjust the pricing or next rebill date if needed. For example, you may need to adjust the number of remaining installment payments due.

  1. Go to Products > Analytics > Subscriptions.
  2. Find your customer’s new active subscription.
  3. Click on the Subscription ID to open the details.
  4. Click the pencil icon in the Subscription pricing module to edit.
    • Options vary depending on the type of price point the customer purchased. Follow the prompts in your account to adjust the pricing.