When you import contacts into your Kartra account using a CSV file, the file can include up to 55 columns of data.
However, you might encounter the error message: "Number of columns exceeded the 55 limit," even if your file seems to meet that requirement.
How to resolve the "Number of columns exceeded the 55 limit" error
If you're sure your file has 55 or fewer columns, the error might be caused by extra empty columns in your spreadsheet that Kartra is still reading.
To fix this:
- Open your CSV file in a spreadsheet program
- Highlight any empty columns to the right of your contact data
- Delete these extra columns
- Resave or export your file as a CSV and try the import again
If you're unfamiliar with how to delete columns, consult the help resources for your spreadsheet software.
Here are a few common options to get you started:
- Microsoft Excel: Insert or delete rows and columns
- Google Sheets: Delete rows, columns, or cells
- Apple Numbers: Add or remove rows and columns in Numbers on Mac