At Kartra, we are dedicated to providing our customers with exceptional support and a seamless experience. To contact our support team, we recommend that you log in to our Help Center and submit a ticket or use the live chat during our dedicated chat hours.

Customer Live Chat hours are:

Monday-Friday US Pacific Time

Technical Support 

  • 12:00 am - 4:00 am
  • 8:00 am - 12:00 pm

Billing Support

  • 2:00 am - 5:00 am
  • 9:00 am - 12:00 pm

When live chat is offline, you can submit a ticket from the chat window instead.

To access the Kartra Help Center, you can either log in to your Kartra account and click the help button in the bottom right corner of your screen or you can log in to the Help Center directly using your Kartra account login credentials. 

If you are unable to login:

  • Make sure you use the same credentials as you use to login to the Kartra app.
  • If you do not remember your credentials, please reset your password on the Kartra account login page. Learn more about resetting a forgotten password.
  • If you need help, click the blue “K” bubble in the bottom right corner of the login screen to use the Kartra Login Helper and submit a ticket for assistance from our team.

Not a Kartra Customer?

Please navigate to the Plans & Pricing on the Kartra website and chat with one of our account representatives about getting started with us!