Publish a knowledge base to provide your customers with self-service support whenever they need it. Enable the wiki in your helpdesks to get started.
Check your plan
Helpdesks are included with Kartra Growth, Professional, and Enterprise plans. Review or change your subscription in your account Billing.
How to publish help articles with Kartra
To edit or create a knowledge base wiki:
- Go to Helpdesks
- Open a helpdesk or click + Helpdesk in the top right corner to create a new one
- In the Wiki settings, open the Write a support Wiki module and select Create a wiki knowledge base. A new panel slides down, where you can add and edit the articles for your wiki.
- Save the support Wiki when you are finished.
Public view of your wiki
People can access your wiki by visiting the direct URL for your helpdesk or any page or membership where the helpdesk is integrated.
The Wiki section appears at the top of the page when viewing the membership. Articles are organized by product and category.
