To cancel an automatically recurring subscription:
- Go to Products > Analytics > Subscriptions.
- Locate the subscription you want to cancel and click the Subscription ID to open it.
- Use the search or advanced filters to find a specific subscription.
The Subscription details window contains information about the purchase, including the product and price point, billing cycle, and customer details.
- Choose a cancel action from the Subscription actions module.
- Select instant for immediate cancellation.
- Select next rebill date to stop automatic billing but delay final cancellation until the end of the active billing period.
- Click Process to complete the action.
How it works: Cancellation process and automation
To cancel future payments and revoke any associated product access immediately (if applicable), select Cancel future recurring payments instant
- Automations or IPNs that trigger with cancellation process immediately.
- Access to a membership or other content tied to the subscription is revoked immediately.
- When processed, a Cancellation entry appears in your Transactions register.
To schedule cancellation for the end of the current billing cycle, select Cancel future recurring payments on next rebill date
- Automations or IPNs that trigger with cancellation process at the end of the billing cycle.
- The next payment date shown in the subscription details is the end of the billing cycle.
- Access to a membership or other content tied to the subscription stays open until the billing cycle is completed. Choose this option to let your customer keep access until the end of a prepaid period.
- When processed, a Request Can. entry appears in your Transactions register (shown in the following image). At the end of the billing cycle, a final Cancellation transaction entry is generated.
Above: Example showing a cancel request followed by the final cancellation for the same subscription ID.