The error IP Blocked when you try to log in to Kartra means your IP address has been temporarily blocked from accessing Kartra servers.
Contact the Kartra support team at support@kartra.com to resolve the IP block and include the following details:
About your account and activity
- What email address do you use to access your Kartra account?
- What are the most recent actions you completed in Kartra before the IP error appeared?
- If you do not have a Kartra subscription and are attempting to view someone else’s content hosted on Kartra, provide a link to the content you tried to access.
- What error message do you see?
- Attach a screenshot of the IP Block message to your message
- Perform a speed test for your computer: https://www.speedtest.net/
- Attach a screenshot of the speed test to your message
About your IP address and access
- What is the blocked IP address?
- Is your IP address for your home, a hotel, an internet cafe, or something else? Specify.
- Do multiple people use your IP address?
- Do you have or are you using a VPN?
The information above is required for our team to investigate a solution for the IP block. The more details you can provide, the faster your request can be processed!