Contacts cannot be merged.
If you want to consolidate two profiles for the same contact, the first step is to decide which profile you want to use in the future. Review the information in each contact's profile to assess this. For example, you may prefer to keep the one that has purchase or helpdesk history.
Once you know which profile you want to keep, take a look at the email address in each one. If the profile you want to keep doesn’t have the preferred email for your contact, follow the steps below to edit the profile.
- Visit Contacts > All contacts
- Click on the contact's name to open the profile with the preferred email
- Note: Copy-paste the email someplace easily accessible
- Edit the email to a different address and select Save in the upper right
- Pro Tip: This profile will be deleted, so you can enter any content in the email address field. It does not need to be a valid address.
- Click on the contact's name to open the profile you want to keep
- Edit the contact profile to add the preferred email address (see step 2) and select Save in the upper right
- Tick the checkbox for the profile you no longer need (see step 3)
- Click the X icon in the top right corner of the contacts table to Delete