Product checkouts created in your Kartra account remain active until you decide to stop selling them.

Go to Sales > Products to view and edit your product checkout settings. There are three ways to stop new sales for a product.

Important: Changing, pausing, or deleting a product only affects new sales of that product.

Existing subscription billing associated with the product will remain active and continue to renew on the pricing and schedule that your customer agreed to when they signed up. 

Learn how to cancel or pause a customer payment subscription.

Demo mode (vs Live)

Real orders cannot be processed if the toggle is set to Demo mode.

Setup wizard for an example product highlighting demo mode ON toggle.

Find this setting in the product’s setup wizard.

Demo mode is intended to help you test the automations and other operations you set up for a product, allowing you to test the checkout and post-purchase processes without using a real credit card. 

  • Not recommended for long-term use.
  • Your checkout will look like a live checkout for anyone on your sales page but will show the message: “THIS IS ONLY A TEST ORDER! No actual payment will be charged.“ 
  • Leaving a product in test mode may confuse visitors to your site.

Unpublish product

Unpublish a product that is no longer available or that you want to retire.

Setup wizard for an example product highlighting Unpublish button..

Find this setting in the product’s setup wizard.

In your account (shown in the next image), the asset will display the message: “Your product is unpublished, it won’t be accessible, and it won’t process any sales.”

  • Best option to stop selling a product. 
  • The product remains available for reactivation in the future if desired and all sales analytics are preserved in your account. 
  • Visitors to the checkout form for a deleted product will see the error: “This asset does not exist or its configuration is incomplete.“
  • Consider replacing checkout forms that are linked to an unpublished product, or redirecting the pages they’re placed on to other pages.

Unpublished Kartra product as viewed within product dashboard.

Remember: Changing a product does not affect any sales that have already been made. To remove a product from sale AND stop any recurring billing to your customers, each person's subscription must be canceled and/or refunded separately.

Delete product

Deleting the product completely removes the asset from your product dashboard and all related analytics.

Product shown in Product dashboard with option to delete expanded and highlighted.

Find this option in the product's quick menu on the Products dashboard.

  • Not recommended for products that have a real sales history. 
  • Deleting is best for test assets that were never sold or in any case where you no longer need the sales or conversion analytics. 
  • Visitors to the checkout form for a deleted product will see the error: “This asset does not exist or its configuration is incomplete.“