To manage automatic payment schedules, find subscription details in Products > Analytics > Subscriptions.

Important: If a subscription has entered a payment failure cycle, rescheduling or pausing a subscription affects the next past-due collection attempt rather than the regular billing schedule. Learn more about failure cycles.

Reschedule next payment date

Reschedule a subscription rebill date to permanently update the date a customer will be charged.

  1. Click the Subscription ID in Subscription Analytics to open a management window.
  2. Click the calendar icon in the subscription details.

    Reschedule a subscription payment from the calendar picker
  3. Select the new billing date in the calendar picker.

The change is saved immediately.

Changing the next payment date resets the subscription billing schedule to match the new date.

Example

  • A monthly subscription normally bills on the 5th of each month.
  • The next payment date is changed to the 18th.
  • Each following month, the billing date is now the 18th.

Pro tip: Monthly billing dates automatically adjust by one or two days throughout the year to account for February and other variations in month length.

Pause or resume subscription

Pause recurring payments to stop automatic billing. While paused, the subscription continues to move through the scheduled billing cycle, but Kartra will not initiate any charges to your customer. 

Pausing does not trigger any automations configured for your product.

  1. Click the Subscription ID in Subscription Analytics to open a management window.
  2. Click the Pause button in the Next payment box to stop automatic subscription payments.

Resume recurring payments to start charging your customer again. When the subscription is resumed, the original billing schedule is reactivated.

  1. Click the Play button in the Next payment box to resume.

    Resume recurring payments
  2. Click the Calendar icon to reschedule the next payment date if needed.