Multi-factor authentication (MFA) is a security system that requires you to provide multiple, distinct forms of identification in order to access something.

In this article, you will learn:


What authentication factors are used to log in to Kartra

In addition to your username or email address, you must provide two authentication factors to login to your account:

  1. Your unique account password
  2. Time-limited passcode generated by an authenticator app you have linked to your Kartra account

How an authenticator app helps improve account security

An authenticator app helps keep your accounts secure by adding an extra step to the login process. It generates unique codes that change frequently. When you log in, you enter this code along with your password.

This means that even if someone gets your password, they can't log in without the code from your phone. Because the code changes constantly and is only available in the app connected to your account, it makes it much harder for anyone else to gain access. The extra step makes your account much more secure.

A single authenticator app can generate login codes for many different services and software.


Install an authentication app

If you use multi-factor login with other websites or platforms, you may already have an authenticator app on your mobile device. Examples include Google Authenticator, Microsoft Authenticator, Authy, and similar.

If you do not already have a preferred authentication app, you can download one from your phone’s official app store. 

Select an authenticator from a reputable source. The app plays an important role in your account’s security and should be chosen with care. You can use any TOTP (time-based one-time passwords) authentication application.

On your phone, open the app store (such as Apple App Store or Google Play):

  1. Search for “Authenticator”
  2. Install the app of your choice on your mobile phone
  3. Follow the prompts in the app to complete any necessary setup

Enable multi-factor authentication (MFA) in your Kartra account

Turn MFA on and log out of your Kartra account:

  1. Go to your account Profile
  2. Click Enable MFA
    • Enter your current password in the pop-up window and click Log out to log out of Kartra

On the Kartra login screen:

  1. Enter your account username or email address and your password
  2. Click Continue

The next few screens take you through enrolling in multi-factor authentication.

If you do not have an authenticator app on your mobile phone, stop here and install one before continuing.

  1. Open the authenticator app on your phone and use it to scan the QR code
  2. Copy the six-digit code generated by the app and paste it into the Kartra login screen in the one-time code field
  3. Click Continue

Trouble Scanning?

Click Trouble Scanning? in the Kartra login screen if you are unable to use the QR code. 

  1. Copy the enrollment code on the next screen and manually enter it into your authenticator to complete the setup.
    • Depending on your app, this may be called a setup code, setup key, or similar. Look for an option to create an entry in the authenticator manually.
  2. Click Continue

Save your recovery code

  1. Copy the recovery code from the final screen and save it somewhere safe. You can use this code to log in if you lose your device or lose access to the authenticator app in some other way.
  2. Tick I have safely recorded this code to confirm your action
  3. Click Continue to complete the setup and access your Kartra account