Manually adjusting membership access gives you direct control over who can view your courses and exclusive content. This gives you the flexibility to grant free access, manage individual clients, or revoke access when needed, regardless of automated settings.

Start by locating a contact to change:

  1. Go to Contacts > All contacts.
  2. Click a person's name to open their profile.
  3. In the menu near the top of the profile, click Memberships.
    • All current and past memberships, along with access levels and available actions, will be listed.
  4. Use the profile controls to revoke access to a membership or grant access to a new one.

Grant access to a new membership

Grant access to one contact

  1. In the Memberships section of the contact profile, select a membership and desired access level from the dropdown at the bottom.
  2. Click Subscribe to grant access.

A welcome email with login details will automatically be sent to the contact.

Select a membership in the lead profile to grant access

Grant access to multiple contacts

  1. Go to Contacts > All contacts.
  2. Select the checkbox next to each contact you want to modify.
    Multiple contacts selected in the Contacts list.
  3. In the top-right corner of the contacts table, click the three dots to open the Actions menu.
  4. Under the Memberships section, choose Grant. 
    • If you want to bulk-remove members from your membership, Choose Revoke instead.
      Bulk action menu for contacts, the membership actions are highlighted.
  5. In the pop-up, pick your membership and access level, then Save.
    Membership selector for Grant membership bulk action.

A welcome email with login details will automatically be sent to the contacts selected.

Pro tip

If you want to revoke access in bulk, consider filtering your contacts by access to the membership to find them more easily.

Contacts filter conditioned by membership access.

Revoke or restore access to a membership

Important:
  • Revoking membership access does not automatically cancel any recurring charges associated with the member unless you have an automation configured to do so.
  • Likewise, canceling a subscription does not always revoke membership access automatically. This depends on how the membership access was originally granted:
    • If the membership is linked as a product’s content, canceling the subscription will automatically revoke access.
    • If access was granted separately through an automation, you must also create an automation to revoke access when the subscription is canceled.
  • Review your product and automation setup carefully to ensure members do not retain access after cancellation or continue being charged after access is removed.

To revoke or restore access individually

  1. Find the membership you want to manage in the Memberships section of a contact's profile.
  2. Use the controls in the Actions column. A pause icon indicates active access, while a play icon shows inactive access.
    • Click the pause icon to revoke access. The member is not notified.
    • Click the play icon to restore access. A new welcome email with login details will be sent.

Revoke access to a membership

Pro tips

  • Revoking access resets the content release schedule for that lead. If you restore their access later, content will be released as if they are a new member.
  • To manage access for multiple people, perform a batch action from the All contacts page. Select the contacts you want to update, then use the three dots menu to Grant or Revoke membership access in bulk.