Manually adjusting membership access gives you direct control over who can view your courses and exclusive content. This gives you the flexibility to grant free access, manage individual clients, or revoke access when needed, regardless of automated settings.

Start by locating a contact to change:

  1. Go to Contacts > All contacts.
  2. Click a person's name to open their profile.
  3. In the menu near the top of the profile, click Memberships.
    • All current and past memberships, along with access levels and available actions, will be listed.
  4. Use the profile controls to revoke access to a membership or grant access to a new one.

Grant access to a new membership

To grant access to a membership:

  • In the Memberships section of the contact profile, select a membership and desired access level from the dropdown at the bottom.
  • Click Subscribe to grant access.
  • A welcome email with login details will automatically be sent to the contact.

Select a membership in the lead profile to grant access

Revoke or restore access to a membership

If you need to revoke or restore access:

  1. Find the membership you want to manage in the Memberships section of a contact's profile.
  2. Use the controls in the Actions column. A pause icon indicates active access, while a play icon shows inactive access.
    • Click the pause icon to revoke access. The member is not notified.
    • Click the play icon to restore access. A new welcome email with login details will be sent.

Revoke access to a membership

Pro tips

  • Revoking access resets the content release schedule for that lead. If you restore their access later, content will be released as if they are a new member.
  • To manage access for multiple people, perform a batch action from the All contacts page. Select the contacts you want to update, then use the three dots menu to Grant or Revoke membership access in bulk.