If you can't remember your account password, you can reset it:
- Go to the Kartra account login page: https://app.kartra.com/login
- Click Forgot password
- Enter the email address associated with your account
- If you're not sure what the email address is, look for a recent subscription invoice. Billing notifications for your account are always sent to the primary email address on file.
- If you enter an email address that is not associated with an account, you will not receive an email.
- Click Continue
- Check your email inbox for a message from Kartra and click the change link
- Create a new, strong password that is not used on other websites. Your password must contain:
- At least 8 characters
- At least 3 of the following:
Lower case letters (a-z)
Upper case letters (A-Z)
Numbers (0-9)
Special characters (e.g. !@#$%^&*)
The email should be in your inbox within a few minutes. If you do not see it, please check your spam and/or promotion folders. Add notifications@kartra.com as a safe sender in your email inbox to help ensure you receive all account-related notifications and emails.
If you need help:
- Click the blue “Can't login?” bubble in the bottom right corner of the login screen to use the Kartra Login Helper and submit a ticket for assistance from our team.