Update an older Stripe connection

If your Stripe integration needs attention, you may be asked to reconnect it in Kartra.

You may need to reconnect Stripe if:

• Your connection was created using an older setup
• Your Stripe integration shows a red status indicator
• Payments or subscriptions are not processing as expected

Use this guide to reconnect your Stripe account and keep your payments running smoothly.

Reconnect your Stripe account

In Kartra:

1. Go to Settings > Integrations
2. Find your Stripe integration with a red status indicator
3. Click the three dots > Edit
4. Click Connect with Stripe

In Stripe:

1. Log in (if needed)
2. Select the same profile/account previously used
3. Click Connect

You’ll be redirected back to Kartra once the connection is complete.

After reconnecting

• Active subscriptions will continue to process
• Your products will keep using the same payment setup
• No API keys or webhooks are required anymore

Troubleshoot connection issues

“Stripe account does not match”

You selected a different account than the original.

Fix:

1. Compare the Publishable key in Kartra with your Stripe accounts
2. Select the matching account

“Ineligible account”

Your Stripe account is already connected to another platform.

Fix:

• Disconnect it from the other platform
• Try again

“User denied request”

You exited before completing the connection.

Fix:

• Click Connect with Stripe again and complete the process

“Account already integrated”

The selected Stripe account is already connected in Kartra.

Fix:

• Choose a different account
• Or use the existing integration