Publish a knowledge base to provide your customers with self-service support whenever they need it. Enable the wiki in your helpdesks to get started.

Check your plan

Helpdesks are included with Kartra Growth, Professional, and Enterprise plans. Review or change your subscription in your account Billing.

How to publish help articles with Kartra

To edit or create a knowledge base wiki:

  1. Go to Helpdesks
  2. Click the add Helpdesk button in the bottom right or open an existing helpdesk by clicking the three dots on the asset tile
  3. Go to the Wiki step of the wizard and open the Write a support Wiki module
  4. Select Create a wiki knowledge base. A new panel slides down, where you can add and edit the articles for your wiki.

Add and edit articles for your wiki in the helpdesk setup

Save the support Wiki when you are finished and then finish the Helpdesk wizard. Use the link provided at the end of the setup to view the published helpdesk.

When a user visits your helpdesk, the Wiki section appears at the top of the page.Wiki articles are organized by product and category.

View the wiki in your live helpdesk