If you can't remember your account password, you can reset it:

  1. Go to the Kartra account login page: https://app.kartra.com/login
  2. Click Forgot password
  3. Enter the email address associated with your account
    • If you're not sure what the email address is, look for a recent subscription invoice. Billing notifications for your account are always sent to the primary email address on file.
    • If you enter an email address that is not associated with an account, you will not receive an email.
  4. Click Continue
  5. Check your email inbox for a message from Kartra and click the change link
  6. Create a new, strong password that is not used on other websites. Your password must contain:
    • At least 8 characters
    • At least 3 of the following:
      Lower case letters (a-z)
      Upper case letters (A-Z)
      Numbers (0-9)
      Special characters (e.g. !@#$%^&*)

The email should be in your inbox within a few minutes. If you do not see it, please check your spam and/or promotion folders. Add notifications@kartra.com as a safe sender in your email inbox to help ensure you receive all account-related notifications and emails.